Minerva’s Support team aims to deliver a world-class support experience, ensuring that partners are able to teach effectively and with minimal disruption on Forum, Minerva’s full active learning platform. Support is provided during and outside of class, including assisting users – instructors and students – with resolutions to technical issues; answering questions about the platform; documenting bugs and solutions; and escalating technical issues to Product Engineers as needed.
The Technical Support Agent will play a critical role in addressing higher order tasks on the team in addition to providing frontline support for live classes. Responsibilities include but are not limited to:
Most support interactions take place via Slack, so we are looking for someone who can interact via typing in real time with a professional but friendly and empathetic manner. We have a number of new partnerships in Japan and with learners who speak Japanese primarily, so we are seeking someone with Japanese-language-skills. The role also offers the flexibility to work from home while gaining experience at a company leading education innovation.
About the Minerva Project
Founded in 2011, Minerva Project is the world's leading educational innovator, preparing exceptional, lifelong learners to address the most complex challenges of our time. Minerva's mission, to nurture critical wisdom for the sake of the world, is being pursued through its flagship university programs and select strategic partnerships. Minerva designs and delivers transformative educational programs to learners at multiple stages—from secondary school students to undergraduate and graduate degree candidates to working professionals and executive leaders.
Forum is Minerva's core technology platform, delivering the world’s most advanced classroom in service of Minerva’s educational vision. Learn more about Forum at https://www.minervaproject.com/solutions/forum-learning-environment/.